Refund and Returns Policy | Techness UK Ltd Printing Services

Introduction

At Techness UK Ltd, we focus on delivering high-quality digital and printing services. If you are not satisfied with your purchase, our Refund and Returns Policy explains exactly how we manage refunds and product returns.

Definitions

• Company: Refers to Techness UK Ltd.

• Services: Covers all digital and printing services offered by the Company.

• Client/Customer: Refers to any individual or business using our services.

• Product: Refers to any physical printed materials produced by the Company.

Refund Policy

Digital Services

We review refund requests for digital services on a case-by-case basis. If you are unhappy with the service, contact us at info@technessukltd.co.uk within 7 days of delivery. We will assess the issue and work with you to find a solution.

Printing Services

Defective Products

If you receive a defective product or one that does not match the description, please notify us within 7 days of receiving it. To process your claim quickly, include a description of the issue and, if possible, attach clear photographs.

Returning Defective Products

When a return is approved, send the product back to:

Techness UK Ltd
1 Elmfield Park, London, BR1 1LU

Once we inspect the returned product, we will confirm whether you qualify for a refund.

Conditions for Refunds

Refunds are not available for:

• Customer preference changes after the order has been completed.

• Errors in the content or artwork approved by the Client before printing.

Refund Process

When a refund is approved, we issue the payment to your original method within 14 days. Please note that the time required to see the refund depends on your payment provider.

Return Policy

Conditions for Returns

To qualify for a return:

• The product must be unused and in the same condition you received it.

• The product must be in its original packaging.

• You must provide proof of purchase or a valid receipt.

Return Process

To start a return, email info@technessukltd.co.uk with your order number, proof of purchase, and reason for returning the product.

Shipping Costs

Clients cover the cost of return shipping unless the issue is due to a Company error (e.g., defective or incorrect product). In such cases, Techness UK Ltd covers the return shipping costs.

Contact Information

If you have questions about our Refund and Returns Policy, reach us at:

Techness UK Ltd
11 St Aidans Close
Burton On Trent, DE11 0LQ
Email: info@technessukltd.co.uk
Phone: 0750 720 0072

Office Hours:
Monday-Friday: 9am-7pm
Saturday: 10am-7pm
Sunday: Closed